At 9:00 AM, the customer’s maintenance team contacted us, urgently needing a Siemens 6FM1715-3AA20. Their existing component had failed, putting production at risk. No local suppliers had stock, and without the part, they faced costly downtime and missed delivery commitments to their own customers.
Production came to a halt as the missing Siemens 6FM1715-3AA20 threatened critical operations.
The manufacturer relied on a Siemens 6FM1715-3AA20 to control a key stage in their fabrication process. When the component failed, local suppliers couldn’t deliver a replacement in time. Production was at risk, jeopardising an urgent order for a critical infrastructure project.
Without immediate action, the company faced costly delays, lost revenue, and potential damage to their reputation with a long-standing client. The clock was ticking, and every hour of downtime meant more disruption on the shop floor.
The Solution
By 9:30 AM, CJS Automation identified a single unit available in Berlin. Without hesitation, we dispatched a team member on the next flight to Germany. The part was collected directly from the supplier and flown back to the UK the same day. By 10:00 PM, just 13 hours after the initial enquiry, the component was hand-delivered to the customer’s facility.
CJS Automation arranged a same-day flight to Berlin, retrieving the part within hours.
What The Client Said
CJS Automation went above and beyond. We never imagined they’d get the part to us the same day. Their speed, dedication, and resourcefulness saved us from a costly shutdown. Truly outstanding service.
By 10 p.m., the production line was operational again, just 13 hours after the first enquiry.
"CJS Automation went above and beyond to help us. We were facing complete downtime without this part, but their team personally collected it from Berlin and delivered it the same day. The speed, professionalism, and dedication were outstanding."
At CJS Automation, we are passionate about providing our customers with the knowledge and tools they need to make informed decisions about their automation needs. If you have any questions or would like to learn more about our products and services, please don't hesitate to reach out. We look forward to serving you and helping you find the perfect solution for your needs.
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